Please read these Terms carefully before using the Service. Accessing and using Synqo One implies full acceptance of these Terms. If you do not accept them, you may not use the Service.
Synqo One is a B2B ("business-to-business") platform for managing and publishing product catalogues on online marketplaces. The Service allows Users to:
The Service is intended exclusively for persons acting in the course of a professional or business activity. It is not intended for use by private consumers.
To use the Service it is necessary to create an Account by providing accurate, complete and up-to-date information. The User must have the legal capacity to enter into contracts and, if acting on behalf of a company, must be authorised to do so.
The User is responsible for the confidentiality of their login credentials and for all activities carried out through their Account. The User must:
Each company is authorised to operate with one main Account. The use of multiple accounts to circumvent the limits of the subscription plan is not permitted.
The User undertakes to use the Service in compliance with applicable law and these Terms. It is prohibited to:
Synqo One reserves the right to suspend or close Accounts that breach these provisions, without notice in serious cases.
The Synqo One platform, including the software, design, trade marks, logos, documentation and any other original element, is the exclusive property of 3.0 SRL and is protected by copyright, trade mark and other intellectual property laws.
These Terms do not transfer to the User any ownership rights in the platform. Access to the Service grants a limited, non-exclusive, non-transferable and revocable licence to use the platform solely for the intended purposes.
The User retains full ownership of the data and content uploaded to the platform (catalogues, images, configurations). By uploading content, the User grants Synqo One a limited licence to process such data in the context of providing the Service.
The User represents and warrants that they hold the necessary rights to the content uploaded and that it does not infringe the rights of third parties (including intellectual property rights, licences and trade marks).
The price and features of the subscription are shown on the Subscription page of the application and, for those who subscribe through the Synqo One app for Shopify, on the plans page displayed by Shopify. Prices in Euro (€) are exclusive of VAT unless otherwise stated; plans purchased through Shopify are expressed in the currency shown by Shopify.
The subscription is monthly and is paid in advance through PayPal, with automatic charging on the renewal date, which the User authorises. For those who subscribe through the Synqo One app for Shopify, the subscription is charged by Shopify on the shop's bill, under Shopify's terms. For payments through PayPal, 3.0 SRL issues the invoice based on the Billing details entered on the Subscription page.
In the event of non-payment, Synqo One reserves the right to suspend access to the Service after a grace period of 15 days from the due date, which is shown on the Subscription page. Access is restored upon full payment of the amount due.
No refunds are given for periods already invoiced, unless otherwise agreed in writing or in the cases provided for by applicable law. In the event of significant malfunctions of the Service attributable to Synqo One, credits or extensions proportionate to the disruption may be agreed.
Synqo One provides the Service "as is" and "as available", without warranties of any kind, express or implied, including any warranty of fitness for a particular purpose or of freedom from errors.
Synqo One is not liable for:
To the extent permitted by Italian law, the total liability of Synqo One towards the User for any cause shall not exceed the amount paid by the User for the Service in the 12 months preceding the event giving rise to the liability.
The User may close their Account at any time from Settings → «Close the account» (available to Account administrators only) or by writing to info@synqo-one.com. The subscription is cancelled immediately, with no further charges, and the closure takes effect at the end of the period already paid; until that day the request can be withdrawn. Within 30 days of closure the Account data is permanently deleted (copies in backups expire within the following 30 days), except for the billing data that the law requires to be retained. Before closure, the User may request a copy of their order data by writing to privacy@synqo-one.com.
Synqo One reserves the right to suspend or terminate the User's Account with 30 days' notice by email for any reason, including prolonged non-use or the discontinuation of the Service.
In the event of a serious breach of these Terms, Synqo One may suspend or close the Account without notice. In cases of breach of the law, Synqo One will cooperate with the competent authorities.
Synqo One reserves the right to modify, add or remove features of the Service at any time. For material changes that significantly reduce the features included in the User's plan, at least 30 days' notice will be given.
Synqo One may update these Terms at any time. Material changes will be communicated by email with at least 30 days' notice. Continued use of the Service after the effective date of the changes implies acceptance of the new Terms.
These Terms are governed by Italian law. For any dispute relating to the interpretation, performance or termination of these Terms that cannot be settled amicably, the parties choose the Court of Bologna, Italy, as the exclusive place of jurisdiction.
For any question regarding these Terms of Service:
Email: info@synqo-one.com
3.0 SRL — Via Canaletta, 49 — 40027 Mordano (BO) — Italy
VAT no. 03685161204